1. Is Wonkey an Indian brand?

Yes, Wonkey is a homegrown Indian women’s lingerie brand, designed keeping Indian body types, comfort, and everyday needs in mind.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on eligible pin codes across India. Availability may vary by location.

3. What payment methods do you accept?

We accept:

• UPI

• Debit & Credit Cards

• Net Banking

• Cash on Delivery (COD)

4. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location and courier partner.

5. Is the packaging discreet?

Yes, absolutely. All orders are shipped in secure and discreet packaging with no mention of product details on the outer package.

6. Do you have a return or exchange policy?

Yes, we offer a 5-day return or exchange window from the date of delivery, subject to hygiene conditions. Please refer to our Return & Refund Policy for full details.

7. Are lingerie products returnable?

Due to hygiene reasons, used, tried, or opened lingerie items are not eligible for return or exchange. Items must be unused with original tags and packaging intact.

8. What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with an unboxing video as proof. This is mandatory to process replacements or refunds.

9. How will I get my refund?

• Prepaid orders: Refunds are credited to the original payment method within 5–7 business days after inspection.

• COD orders: Refunds are processed via UPI or bank transfer.

10. How do I choose the right size?

Each product page includes a size guide to help you select the correct size. If you’re unsure, feel free to contact our support team before placing an order.

11. Can I cancel my order after placing it?

Orders can be cancelled before shipment only. Once shipped, cancellation requests cannot be accepted.

12. Do you ship outside India?

Currently, we ship only within India. International shipping is not available at the moment.

13. How can I contact customer support?

You can reach us through our official support channels mentioned on the website. Our team is happy to assist you.